Frequently Asked Questions

Junk Guy provides a comprehensive range of rubbish removal services including:

• Rubbish Removal
• Garage Clearance
• Garage Demolition
• Shed Clearance
• Shed Removal
• Carpet Removal
• Bin Collection
• Garden Waste Clearance
• Commercial Waste Removal
• Construction Debris Removal
• Bulky Item Collection (Furniture, Appliances)
• Sofa Removal
• Mattress Removal
• Office Clearance
• Emergency Rubbish Removal (24/7)

Our team handles everything from loading to disposal, ensuring a hassle-free experience for all your waste management needs.

We provide comprehensive rubbish removal services throughout London and the South East. Our coverage includes:

• All 32 London boroughs and the City of London
• Greater London areas (Zones 1-6 and beyond)
• All postcodes within the M25
• Surrounding counties including Essex, Kent, Surrey, and Hertfordshire

Whether you're in Central London, North London, South London, East London, West London, or the outer suburbs, Junk Guy is ready to help with your rubbish removal needs.

We offer same-day rubbish removal services throughout London and the South East. For urgent requirements, we can often reach most locations within 2-3 hours of your call, depending on traffic conditions and our current schedule.

If you prefer to plan ahead, we also offer scheduled collections at a time that suits you. Our flexible booking system allows you to choose a specific date and time window for your convenience.

For emergency rubbish removal, our 24/7 service ensures we're always available when you need us most.

Our pricing is based on the volume of waste removed and weight. We offer competitive rates for all areas, with transparent pricing and no hidden fees.

Rubbish removal typically starts from £80, with discounts available for larger volumes. The exact cost depends on factors such as:

• Volume and type of waste
• Location and access
• Labour required
• Disposal fees

We provide free, no-obligation quotes, so you'll know the exact price before we begin any work.

Yes, we provide free, no-obligation quotes for all rubbish removal jobs. Our team will assess your requirements and provide an accurate estimate based on the volume and type of waste to be removed.

You can request a quote by:

• Calling us on 07979 088 858
• Describing your rubbish removal needs
• Providing details about location and access

Once we have this information, we'll provide you with a clear, transparent quote with no hidden fees or surprises.

We collect a wide range of rubbish types, including:

• General household waste and clutter
• Furniture (sofas, beds, wardrobes, tables, chairs)
• Appliances (fridges, freezers, washing machines, dishwashers)
• Electronics (TVs, computers, printers)
• Garden waste (soil, plants, branches, fencing)
• Construction debris (wood, plasterboard, bricks, concrete)
• Office furniture and equipment
• Commercial waste
• Garage and loft clearance items

Please note that we cannot collect certain hazardous materials like asbestos, chemicals, or gas bottles. If you're unsure whether we can take your items, please contact us for clarification.

We have limitations on collecting hazardous waste due to regulatory requirements. Materials we cannot collect include:

• Asbestos
• Chemicals and toxic substances
• Gas bottles and pressurized containers
• Oil and petroleum products
• Paint (in large quantities)
• Batteries (in large quantities)

For safe disposal of hazardous materials, we recommend contacting your local council's waste management department or a specialized hazardous waste disposal company.

However, we do handle certain items that require special disposal, such as electronics and appliances, ensuring they are processed according to WEEE regulations.

Yes, we specialize in removing large and bulky items that are difficult to transport and dispose of through regular waste collection services. This includes:

• Sofas and sectionals
• Beds and mattresses
• Wardrobes and large furniture
• Kitchen appliances (fridges, freezers, ovens)
• Garden furniture
• Exercise equipment
• Large TVs and electronics

Our team is trained to handle bulky items safely and efficiently, even from difficult-to-access locations. We bring all necessary equipment to ensure smooth removal without causing damage to your property.

Yes, our rubbish clearance services include complete loading of all items. Our team will:

• Load all your waste and unwanted items onto our vehicles
• Clean up the area after collection
• Transport the waste to appropriate disposal facilities
• Handle recycling and responsible disposal

Unlike skip hire, where you need to fill the skip yourself, our full-service approach means you don't have to lift a finger. All labour costs are included in our quoted price, with no hidden fees.

Yes, we regularly collect rubbish from locations with access challenges. Our experienced team can handle waste removal from:

• High-rise apartments and flats with no lift access
• Properties with restricted parking
• Narrow streets and mews houses
• Basement and subterranean areas
• Gardens with limited entry points
• Lofts and attic spaces

When booking, please inform us about any access issues so we can bring the appropriate equipment and team members to efficiently complete the job. Our vehicles are sized appropriately for London's streets and we're experienced with the unique challenges of urban rubbish removal.

Booking with Junk Guy is simple and straightforward:

1. Contact us - Call 07979 088 858 to discuss your requirements
2. Get a quote - We'll provide a free, no-obligation quote based on your description
3. Schedule a time - Choose a convenient date and time window for collection
4. Confirmation - We'll confirm your booking and provide an estimated arrival time
5. Service completion - Our team will arrive, remove your rubbish, and clean up

For urgent same-day service, call us as early as possible to ensure availability.

We accept a variety of payment methods for your convenience:

• Cash payment upon job completion
• Bank transfer
• Credit and debit cards
• Mobile payment apps

Payment is typically collected after the job is completed to your satisfaction. For commercial clients and regular services, we can arrange invoicing terms.

While it's preferable to have someone present at the beginning of the collection to:

• Confirm exactly what needs to be removed
• Provide access to the property
• Address any questions that might arise

We understand this isn't always possible. We can make alternative arrangements such as:

• Collecting from outside areas when items are clearly marked
• Arranging key collection with a neighbor or building manager
• Following specific written instructions for unattended collections

Please discuss your requirements when booking, and we'll do our best to accommodate your situation.

We understand that plans can change. Our cancellation and rescheduling policy is as follows:

• More than 24 hours notice: No charge for cancellation or rescheduling
• Less than 24 hours but more than 2 hours: A small administrative fee may apply
• Less than 2 hours or no-shows: A cancellation fee may be charged to cover travel and opportunity costs

To cancel or reschedule, please call us as soon as possible on 07979 088 858. We appreciate your understanding and will always try to accommodate changes where possible.

No, we pride ourselves on transparent pricing with no hidden fees. The quote we provide includes:

• Labour costs for loading
• Transportation fees
• Disposal and recycling charges
• VAT where applicable

The only circumstances where the final price might differ from the initial quote are:

• If the volume of rubbish is significantly more than initially described
• If the type of waste differs from what was stated (e.g., including heavy materials not mentioned)
• If access issues require additional time or equipment not previously discussed

In these cases, we always discuss any price adjustments with you before proceeding with the job.

We follow strict environmental guidelines when disposing of waste collected from properties:

• All collected waste is sorted for recycling where possible
• Recyclable materials are sent to appropriate recycling facilities
• Reusable items in good condition are donated to local charities when suitable
• Non-recyclable waste is disposed of at licensed waste disposal facilities
• Hazardous items are handled according to regulatory requirements

We're fully compliant with all borough regulations and environmental standards, ensuring your waste is handled responsibly from collection to final disposal.

We're committed to minimizing landfill waste and currently achieve a recycling rate of approximately 80% of the materials we collect. This includes:

• Paper and cardboard
• Plastics
• Metal
• Wood
• Garden waste (composted)
• Electronics (processed according to WEEE regulations)
• Furniture (components separated for recycling)
• Construction materials

We continuously work to improve our recycling rates and stay updated on the latest recycling technologies and facilities. Our goal is to maximize diversion from landfill while ensuring compliance with all environmental regulations.

Yes, Junk Guy is fully licensed and registered as a waste carrier with the Environment Agency. This means:

• We have the legal authorization to collect and transport waste
• We comply with all relevant environmental legislation
• We follow proper waste management procedures
• We only use authorized disposal facilities

Using an unlicensed waste carrier puts you at risk of fines if your waste is illegally dumped. With Junk Guy, you can have peace of mind knowing your waste is handled legally and responsibly.

Our waste carrier license is available for verification upon request.

Yes, we provide waste transfer notes for all commercial collections and upon request for residential jobs. These notes include:

• Description of the waste collected
• Quantity/volume of waste
• Date of collection
• Details of the waste producer (you)
• Details of the waste carrier (us)
• Intended disposal location

Waste transfer notes are legal requirements for businesses under the Environmental Protection (Duty of Care) Regulations. We ensure all documentation is properly completed and maintained for the legally required period.

Our environmental policy is centered around these key principles:

• Waste Hierarchy: We follow the waste hierarchy of reduce, reuse, recycle, recover, and dispose
• Maximizing Recycling: We sort and segregate waste to maximize recycling potential
• Local Processing: We use local waste facilities to minimize transportation emissions
• Efficient Routing: We plan collection routes to minimize fuel consumption
• Legal Compliance: We strictly adhere to all environmental legislation and regulations
• Continuous Improvement: We regularly review and improve our environmental practices

Our mission is to simplify your life by providing a seamless waste clearance experience that aligns with London's dedication to environmental sustainability.

Yes, we provide comprehensive commercial rubbish removal services tailored to businesses of all sizes across London and the South East. Our commercial services include:

• Office clearance and relocation waste removal
• Retail premises waste collection
• Restaurant and food service waste management
• Hotel and accommodation waste services
• Construction site waste clearance
• Factory and warehouse clearance
• End-of-tenancy commercial property clearance

We understand the unique requirements of business waste management, including the need for minimal disruption, flexible timing, and proper documentation. Our team works efficiently to ensure your business operations continue smoothly.

Yes, we offer regular scheduled commercial collections for businesses with ongoing waste management needs. Our flexible commercial collection service includes:

• Weekly, bi-weekly, or monthly collection schedules
• Customized collection frequency based on your waste volume
• Consistent timing to minimize disruption to your business
• Reliable service with dedicated account management
• Consolidated billing options for multi-site businesses
• Comprehensive waste transfer documentation

We'll work with you to develop a waste collection schedule that meets your specific requirements and can adjust as your needs change.

Yes, we specialize in comprehensive office clearance services to help businesses relocate, renovate, or downsize. Our office clearance services include:

• Complete furniture removal (desks, chairs, cabinets, partitions)
• IT equipment and electronics disposal (WEEE compliant)
• Document disposal and confidential waste shredding
• Kitchen and breakroom clearance
• End-of-lease clearance to meet landlord requirements
• Recycling of materials wherever possible

We can work outside business hours to minimize disruption and offer weekend and evening clearances. Our team is experienced in working in professional environments with the care and consideration required.

Yes, we specialize in construction waste removal for projects of all sizes across London and the South East. Our construction waste services include:

• Removal of building rubble, bricks, and concrete
• Disposal of plasterboard and insulation materials
• Wood, metal, and plastic construction waste
• Paint cans and packaging materials
• Site clearance at project completion
• Regular waste collections throughout project duration

We understand construction sites have unique challenges including limited space, tight schedules, and varied materials. Our team works efficiently to keep your site clear and compliant with health and safety regulations.

We provide all necessary documentation for waste transfer and disposal, helping you meet your legal obligations as a construction waste producer.

Yes, we offer preferential rates and discounts for regular commercial clients through our business account program. Benefits include:

• Volume-based discounting for regular collections
• Preferred scheduling options
• Dedicated account manager for your business
• Streamlined booking process
• Monthly invoicing options
• Comprehensive waste reporting

We value long-term business relationships and work to provide cost-effective waste management solutions that help your business operate efficiently while meeting environmental responsibilities.

Contact us to discuss your specific requirements and learn about our commercial rates and account options.